Our Business Beliefs
If you are going to engage the services of a consultant group, we believe you
should know what is in their hearts regarding business practices. We feel very
strongly about the following issues:
- Management Considerations:
- The reputation of your organization is its most valuable asset.
- Leaders of organizations have three key challenges: How to increase
revenue? How to lower cost? How to improve cash flow?
- Managers do things right. Leaders do the right things.
- Management requires objectives, monitoring/ measuring, analysis and
- No one person has all the answers – not even the owner, president or
- Personnel Considerations:
- Every business has non-performers. The longer you keep them around,
the longer your entire organization will struggle.
- For every problem between two employees, there are always three
sides: Side A, Side B and the real story. Never jump to conclusions, no
matter how much faith you have in one of the people involved.
- It is inevitable that you will have to terminate workers at some
time. Do it with dignity and compassion – don’t burn any bridges.
- Sales Considerations:
- “New sales” is the fuel that drives business
- If you cannot clearly articulate that what you offer is better than
what your competition offers, you will be forced to compete on price.
For most businesses, being a “me-too” organization becomes a
- There are more opportunities for new business than most
organizations can handle.
- Quality Considerations:
- Good quality is free. It is non-quality that drives cost up and
- When a problem occurs, it is imperative to identify the root cause.
If you don’t, the problem will continue to occur.
- Quality has two aspects – real and perceived. Real quality is simply
conformance to requirements. Perceived quality is what the employees of
your customers really think of your organization. In the long run, real
quality is important, but perceived quality is critical.
- Customer Considerations:
- Customers may not always be right, but they deserve your respect. If
all else fails, fire the customer.
- Communication Considerations
- People have two ears and one mouth. Using them in that proportion
serves you well.
- It is important to learn the “power of pause,” that is, think before
- Email is the least effective way to communicate; face-to-face is the